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Sunday, April 20, 2014
Customer Services Privacy Policy

privacy policy

This Privacy Policy will provide you with information on how we at PD Malloch's are committed to respecting and protecting your privacy.

Your privacy is very important to us, so we want you to understand our practices with regard to collecting and using your personal data both online and offline, and the steps we take to safeguard it. This statement applies to all personal data collected from our customers.

When this Privacy Policy uses the term “personal data”, the term has the meaning ascribed to it in the Data Protection Act of 1998 (“DPA”). For your general understanding, that includes (but may not be limited to) data that identifies a particular individual, such as the individual’s name, postal address, e-mail address, credit card number, and telephone number. When other information, such as, for example, consumer product preferences, or number of children, is directly associated with personal data, this other information also becomes personal data for the purposes of this Privacy Policy.

For purposes of the DPA, PD Malloch is the “data controller”. We welcome any and all questions and feedback. For privacy-related issues, please contact us at:

PD Malloch
259 Old High Street

Telephone number: (0)1738 632316
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

By registering as a user of any of the services provided by us on this website or by using the website generally, you consent to our use and disclosure of your personal data in the manner described in this privacy policy. You may also disclose personal data when you send us “hard” correspondence or communicate with us offline.

Please note that the transmission of data via the Internet is not absolutely secure. Although PD Malloch uses technology and best efforts to safeguard all personal data, it cannot guarantee the security of personal data, which you transmit at your own risk.

NOTE: An important way to protect your own personal data is to safeguard the passwords you use with our and any other site – please do not share any such passwords with third parties.


Information We Collect

a. Personal Data

We may collect and process personal data which you provide to us when you:

•Place an order from our catalogues or on our website
•Make a purchase at our store
•Return an item or make an exchange
•Inquire about our services
•Receive a gift package
•Create an account with us
•Subscribe to our e-mail Newsletter
•Enter a competition
•Participate in a marketing survey, promotion or event either online or offline
•Contact us.

b. Aggregate Information

Our website collects some non-personal information about you using clickstream technology, so it may not be readily apparent to you that it is being collected. For instance, when you visit our website your IP address may automatically be collected.

An IP address is often associated with the place from which you enter the internet like your ISP (Internet service provider), your company, or your university.

This information is not personally identifiable and we do not combine this type of information with personal data.


Use of Data We Collect

a. Personal Data

At PD Malloch we always want to provide you with the best possible shopping experience and fulfil your orders exactly as you’ve requested. In order to do this, we use your personal data to allow us to:

•Process and track your order
•Provide the services you request
•Contact you about the status of an order
•Send you catalogues or promotional offers we believe will be of interest to you
•Send you our e-mail Newsletter, if you specifically request it
•Identify your product and service preferences
•Customise our communications with you
•Provide information concerning product recalls or products you have purchased
•Improve our merchandise selection and customer service.

Your e-mail address will be used only for our e-mail Newsletter and will not be shared with any third parties. Instructions for unsubscribing are included in every e-mail.

b. Aggregate Information

We use the aggregate information that we collect from our customers in a manner that does not personally identify any individual. We use aggregate information to make our sites more interesting and useful to you. We also track the pages or documents accessed within our site. This information is collected for systems administration and for analysing and improving the value of the material available on our website. This aggregate non-personal information is used to help our advertisers or our site design team create advertisements our guests might like.


Information We Share with Others

a. Our Contractors

We contract with other companies (including, but not limited to, credit card processors, shippers, competition promoters, website developers) to provide certain services to us to fulfil orders, provide competitions, and create our website. In some instances, these contractors may have access to personal data. However, they are contractually obligated to maintain the confidentiality of the such data and to use it only for the purposes of carrying out our business. In other words, these companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone.

b. Third Parties

Your e-mail address is never shared with any third party except to our contractors who use it ONLY to carry out PD Malloch business or for certain exceptions described below.


Disclosure Exceptions

Notwithstanding the above policies, we reserve the right to disclose your personal data to appropriate third parties if we are required to do so by law or we believe that such action is necessary:

•To comply with legal process such as a search warrant, subpoena or court order;
•To protect the company’s rights and property;
•To investigate reports of fraud or of users sending material using a false e-mail address or users sending harassing, threatening, or abusive messages;
•To protect against misuse or unauthorised use of our website; or
•During emergencies, such as when we believe someone’s physical safety is at risk.


Sale of PD Malloch Business or Assets

In addition to the above exceptions, in the event that we sells our business or assets to a third-party, personal data may be transferred to the purchaser as part of the assets they are buying from us.


Your Choices
We offer choices about the types of information you receive from us. If you prefer not to receive catalogues or other communications from us, or if you prefer to receive them less frequently, please contact us at the address shown above. If you no longer wish to receive our e-mail Newsletter you may contact us at the address above or unsubscribe using the link provided in each edition of the E-mail Newsletter.

Please be sure to provide us with your exact name and address, or the mailing label from your catalogue, so that we can be sure to identify you correctly. Because mailings are planned in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation.


E-mail Use

When you provide us with your e-mail address, we may send you e-mails necessary to process your order or respond to a request, or, if you agree to it, to receive our E-mail Newsletter. For example, after you place an order at pdmalloch.com, you will receive an e-mail confirmation and, in most cases, an e-mail with package tracking information.

It is our intent to send you promotional e-mail (our E-mail Newsletter) only if you have agreed to receive it. Instructions on how to unsubscribe are included in each edition of the E-mail Newsletter.

Your e-mail address will be used only for the E-mail Newsletter, to respond to your request or to process your order, and will not be shared with any third parties. Instructions for unsubscribing are included in every e-mail containing promotional material.


Links to Other Sites

Occasionally we provide links on our website to other sites we think you will enjoy and may use in your sole discretion. These sites operate independently of PD Malloch and have established their own privacy and security policies. We do not have any control over these sites’ privacy practices and therefore accepts no responsibility in relation to these websites or their privacy practices. For the best online experience, we strongly encourage you to review these policies at any site you visit.



It is our intent to protect against the loss, misuse, or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the personal data we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.

When you make a purchase, request a catalogue, or create an account on our website, your transaction information is transmitted in a safe, encrypted format. We maintain the data you provide, along with a record of your purchases, in a secure database. To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources.


*Are you?  If not you should be.

Data Protection Act 1998

We are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Data Protection Commissioner.

Under the Data Protection Act 1998 you have a right to see any personal data that we keep about you. In order to obtain this personal data you must submit a written request to us at the above address and pay a fee. If you are concerned that any information we may hold about you is incorrect, please do not hesitate to contact us.


Privacy of Children on Our Website

Children are not eligible to use our services and we do not knowingly collect personal data from minors. We ask that minors (under the age of 18) do not submit any personal data to us. If you are a minor, you can use this service only in conjunction with your parents or guardians.

The website is only available to individuals and entities that can form legally binding contracts under applicable law. If you do not qualify, please exit this website now and do not use this website.


Policy Changes

From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our website. All amendments to this privacy policy will be effective 30 days after the date the changes are posted on the website. We therefore encourage you to review our privacy policy periodically. This policy was last updated on 2nd December 2010.


Objection to This Privacy Policy

If you object to the contents of this privacy policy, please do not register with us or re-visit the Website.


Questions or Comments?

For questions, comments or assistance, we invite you to contact us at our address at the beginning of this policy.